Club my is committed to protecting the privacy and personal data security of every member. This document clearly explains how we collect, use, store, and safeguard your information.
Club my values the privacy of every user on our platform. This Privacy Policy is designed to give you clarity on how we manage the personal information you provide when registering and using club my's services.
This policy applies to all users who access the club my website, use our mobile app, or interact with any of our services. It covers all information collected directly or automatically during use of the platform.
Club my operates in full compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. We ensure that all data collected is used solely for legitimate purposes as clearly stated in this document.
Club my only collects data necessary to provide you with a complete and secure service. The following are the categories of data we collect:
| Data Category | Information Type | Requirements |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number, photo | Required (KYC) |
| Contact Data | Email address, phone number, residential address | Required |
| Financial Data | Bank account details, e-wallets, transaction records | Required |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Usage Data | Game history, platform activity, and session duration | Automatic |
| Communication Data | Support chat records, feedback, and complaints | Where applicable |
We do not collect any sensitive data such as health information, religious beliefs or political views. All data collected is directly related to the operation of our online betting platform.
Your personal data is collected through various channels as you interact with the club my platform. We ensure every collection method is transparent and carried out with your knowledge:
Every piece of data we collect has a clear and legitimate purpose. club my uses your information only for the following purposes:
Club my will not use your data for any purpose beyond those stated above without first obtaining your additional consent.
Club my does not sell, rent, or disclose your personal data to any third party for marketing purposes. However, we may share your information in the following limited circumstances:
All third parties working with club my are bound by strict confidentiality agreements and are required to uphold the same data protection standards we practise. They are only permitted to use your data for specified purposes.
Your data security is club my's top priority. We implement multiple layers of technical and organisational protection to ensure your personal information is always kept safe:
Your personal data will be retained for as long as your account is active or as needed to provide services to you. Once an account is closed, we will retain any legally required data for the period mandated by Malaysian law, after which it will be permanently deleted or anonymised.
Club my uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
| Cookie Type | Function | Duration |
|---|---|---|
| Essential Cookies | Enabling core functions such as login and session security | Session / 30 days |
| Performance Cookies | Analysing how users interact with the platform | 12 months |
| Functional Cookies | Saving language preferences, themes and personal settings | 12 months |
| Marketing Cookies | Displaying relevant promotions and advertisements | 30 days |
You can manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect the functionality of the club my platform. For more information about cookies, refer to the documentation for your web browser.
As a club my member, you hold certain rights over your personal data under Malaysia's PDPA. We fully respect these rights and are committed to making them easy to exercise:
Club my is an online betting platform that restricted to users aged 18 and above only. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.
All prospective members are required to verify their age during registration, and our KYC process requires valid identity document verification to ensure compliance with this age requirement.
If we discover that personal data has been collected from someone under 18 without our knowledge, we will take immediate steps to delete that data and close the account in question. If you believe a minor has registered on our platform, please contact us immediately.
We encourage parents and guardians to monitor their children's online activities and use appropriate parental control software.
Club my reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry developments. The latest version will always be published on this page with a clear update date.
If we make significant changes to how we process your personal data, we will notify you through:
Your continued use of the club my platform after any changes to this Privacy Policy signifies your acceptance of the updated terms. We therefore encourage you to review this page periodically to ensure you are always informed of our latest policy.
If you disagree with any changes to this Privacy Policy, you have the right to close your account and stop using club my's services. Please contact our customer support team for assistance with account closure and data deletion.
If you have any questions, concerns, or requests regarding this Privacy Policy or how club my handles your personal data, our team is ready to assist you.
You may contact our Data Protection Officer (DPO) through the following channels:
For more information about your rights and responsibilities as a user, please also refer to Terms and Conditions our and the Responsible Gaming.
Club my continuously invests in the best technologies and processes to ensure the privacy and security of every member at all times.
All data transmitted through the club my platform is protected by 256-bit SSL encryption technology — the same level of protection used by leading banking institutions worldwide.
Your personal information has never been and will never be sold, rented or shared with advertisers or data brokers. Your data belongs to you, not a tradeable commodity.
Only specifically authorised staff may access member data, and every access is logged and periodically audited to ensure there is no misuse.
Club my fully complies with Malaysia's Personal Data Protection Act (PDPA) 2010. We stay current with the latest legal developments and industry standards.
In the event of any security incident involving your data, club my will notify you promptly and take all necessary remediation steps without delay.
You may access, amend, or request deletion of your data at any time. Our Data Protection Officer team is ready to assist with every request within 14 working days.