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Responsible Gaming — Play Safe With club my

At club my, the enjoyment of playing should never come at the cost of your well-being. We provide a range of self-control tools, practical guides, and ongoing support so every member can enjoy our platform in a healthy and responsible way.

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Committed to Safe Gaming
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Minimum Age Requirement
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Self-Control Tools Available
Introduction

What Is Responsible Gaming?

Responsible gaming means enjoying betting activities purely as entertainment — not as a source of income or an escape from problems. At club my, we believe every member deserves a fun gaming experience without it affecting their daily life, finances, or personal relationships.

Problem gambling is not a personal weakness — it is a health issue that can affect anyone. That is why club my provides a wide range of resources and self-control tools to help members maintain full control over their gaming habits from the very start.

The core principle of responsible gaming at club my is simple: set your limits before you play, respect those limits, and never try to recover losses by betting more. Every gaming session should end with a smile, not regret.

Remember: Winning and losing are part of the game. What matters most is that you always stay in full control of your decisions and spending.
club my Responsible Gaming Principles
1
Set a Budget Before You Play
Decide on an amount you can afford to lose and stick to that limit, without exception.
2
Play for Entertainment Only
Don't treat betting as a source of income. Think of it as an entertainment expense, like going to the cinema.
3
Take Regular Breaks
Avoid playing for extended periods without a break. Resting helps you think more clearly.
4
Don't Chase Losses
Trying to recover losses by betting more is a dangerous behavior that should be avoided entirely.
5
Get Help When You Need It
There is no shame in asking for help. The club my team and external support resources are here for you.
Self-Control Tools

Protection Tools We Provide

Club my offers a range of self-control tools that you can use at any time to keep your gaming experience safe and enjoyable.

Deposit Limit

Set daily, weekly, or monthly deposit limits to control how much money you put into your club my account. These limits take effect immediately and can be lowered at any time.

Loss Limit

Set the maximum loss amount you are willing to absorb within a given period. Once this limit is reached, the club my system will automatically block your betting activity.

Play Time Limit

Limit the amount of time you spend on the club my platform each day or week. Our system will send you reminders and automatically log you out once your time limit is reached.

Time-Out

Need a short break? Use the Time-Out feature to temporarily suspend your account for anywhere between 24 hours and 6 weeks. You can return to playing automatically once the period ends.

Self-Exclusion

If you need a longer break or feel that gaming has been affecting your life, you can apply for Self-Exclusion for 6 months, 1 year, or permanently.

Activity Reminders

Enable notifications that remind you of time elapsed, total amount wagered, and your latest win/loss record so you always stay informed.

How to Activate Self-Control Tools: Log in to your club my account → Go to Account Settings → Select Responsible Gaming → Select the self-control tool you want and follow the instructions. If you need assistance, contact our customer support team, available 24/7.
Recognize the Warning Signs

Do You Have a Gambling Problem?

Problem gambling often develops gradually and can be difficult to notice in the early stages. Recognizing warning signs early is the most important first step toward getting the help you need.

Here are some warning signs to watch for in yourself or someone you care about. If you identify two or more of these signs, we strongly encourage you to contact the club my support team or seek professional help immediately.

  • Thinking about gambling almost constantly and planning the next session even while doing other things
  • Needing to bet increasingly larger amounts to achieve the same level of excitement as before
  • Tried to stop or cut back on gambling but failed despite repeated attempts
  • Using gambling as a way to escape problems, stress, grief, or feelings of guilt
  • Frequently "chasing losses" — betting more in hopes of recovering money already lost
  • Lying to family members, friends, or employers about the time and money spent on gambling
  • Borrowing money, selling valuables, or using savings for wagering purposes
  • Strained relationships with family and friends, and declining work performance due to gambling activity
Test Yourself

Responsible Gaming Quick Quiz

Answer the following questions honestly to assess your own gaming patterns:

1. Have you ever neglected work, family, or school responsibilities because of gambling?
Yes No
2. Have you ever gambled to cope with feelings of anxiety, stress, or unhappiness?
Yes No
3. Have you ever felt the need to hide your gambling activity from others?
Yes No
4. Do you continue gambling even when you don't have enough money?
Yes No
5. Have your loved ones ever expressed concern about your gambling habits?
Yes No
If you answered "Yes" to any of the above questions, we encourage you to contact club my support or seek professional help immediately.
Support Resources

Support Available for You

You don't have to face gambling problems alone. club my and various external organizations offer the support you need.

club my 24/7 Customer Support
Our support team is available to assist you with any responsible gaming inquiries, limit activation, or self-exclusion procedures at any time via the platform's Live Chat.
Professional Counseling
Malaysia offers various counselling services providing support to individuals and families affected by gambling problems. You can contact Talian Kasih 15999 for a referral to a registered counsellor.
Peer Support Group
Join a support group such as Gamblers Anonymous Malaysia, which offers a safe, non-judgmental environment to share experiences and receive encouragement from people who understand your situation.
Medical Treatment
Malaysian government hospitals and private clinics offer psychiatric and addiction treatment services for serious problem gambling cases. A referral from a family doctor is a good starting point for getting the right treatment.
Child Protection

Protecting Minors

Club my takes the protection of minors extremely seriously. Our platform is restricted to users aged 18 and above only, with no exceptions.

Our strict KYC (Know Your Customer) process ensures every member verifies their identity and age before making any financial transactions or accessing games on our platform.

We encourage parents and guardians to take proactive steps to protect their children from accessing online gambling websites, including using appropriate parental control software.

If you suspect that a minor is using a club my account, please contact our support team immediately at [email protected]
Child Protection Measures at club my
Mandatory Age Verification
All new members must verify their age during registration using a valid identity document.
Tiered KYC
Additional document verification is required for higher transaction levels.
Continuous Monitoring
Account activity is continuously monitored to detect any signs of underage use.
Immediate Account Closure
Any account suspected of being owned by a minor will be closed immediately without notice.
Login Security
A strong password and two-factor authentication help prevent unauthorized access to your account.
Parental Guidance
club my provides guidance for parents on how to protect children from gambling websites.
FAQ

Responsible Gaming FAQ

Log in to your club my account and go to Account Settings. Look for the "Responsible Gaming" or "Limits & Controls" menu. There you can set daily, weekly, or monthly deposit limits based on your needs. Limits take effect immediately once saved and can only be increased after a 7-day waiting period to give you time to reconsider.

Time-Out is a temporary break lasting between 24 hours and 6 weeks — your account will be suspended for that period and you can return to playing automatically once it ends. Self-Exclusion, on the other hand, is a more serious commitment where you can choose to exclude yourself for 6 months, 1 year, or permanently. During the Self-Exclusion period, your account cannot be reactivated at your own request — you will need to wait until the period expires and go through a thorough review process.

Limits can be reduced or changed to a lower value at any time and take effect immediately. However, increasing a limit or removing it entirely requires a mandatory waiting period of 7 to 30 days depending on the limit type. This is a protective mechanism designed to prevent impulsive decisions during periods of heightened emotion.

During the Self-Exclusion period, the balance in your account remains fully safe and protected. You can still contact the club my support team to withdraw your available balance. However, you will not be permitted to make any new deposits or access any games for the duration of the exclusion.

club my uses a behavioral monitoring system that detects high-risk gaming patterns such as sudden deposit spikes, excessively long sessions, consistent loss-chasing behavior, and significant changes in betting habits. When the system detects these signs, our team proactively reaches out to the member concerned to offer assistance and information about available self-control tools.

Not at all. club my is a platform restricted to users aged 18 and above. The registration process requires strict identity verification, and any account found to be owned by a minor will be closed immediately. We take this matter very seriously and report any underage registration attempts to the relevant authorities.
Play Safe

Join club my — The Platform That Putting Your Well-Being First

Register as a club my member today and enjoy a fun, safe, and responsible online betting experience. All our self-control tools are available free of charge to every registered member.

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