Terms and Conditions Club My — A Guide for All Members

By accessing, registering for or using any service provided by Club My, you automatically give your full consent to these Terms and Conditions. This includes all pages, features, games, promotions and other functions available on the Club My platform.

These Terms and Conditions take effect as soon as you complete the account registration process. They cover all activities carried out through your account, including deposits, wagering, bonus claims, and withdrawal of winnings.

Club My reserves the right to update or modify these Terms and Conditions at any time without prior notice. However, we will display the latest update date at the top of this document. It is your responsibility to review these terms from time to time.

Club my services are available only to individuals who meet all of the following eligibility criteria without exception:

• Aged 18 years and above at the time of account registration
• Opening an account personally in your own name and not on behalf of a third party
• Have never been banned or prohibited from using any online betting platform by any relevant authority
• Are not currently enrolled in a self-exclusion program on any betting platform
• Having full legal capacity to enter into a binding agreement
• Opening an account voluntarily and not under any form of coercion

Club My reserves the right to request age and identity verification at any time. If you are found not to meet the eligibility requirements above, your account will be suspended or closed and any associated wins may be forfeited.

Each individual is only permitted to have one active account at club my. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers, or devices — are strictly prohibited and may result in the permanent closure of all associated accounts.

During registration, you are required to provide complete, accurate, and current information including:

• Full name as shown on your identity card or passport
• Exact date of birth
• A valid and active email address
• An active mobile number registered in Malaysia
• Bank account or e-wallet details for withdrawal purposes

Club My uses a Know Your Customer (KYC) process to verify member identities. You may be asked to submit a copy of your identification card, bank statement or other supporting documents. This verification process is in place to protect your account security and ensure compliance with our platform policies.

You are solely responsible for keeping your profile information up to date. Any loss or issues arising from inaccurate or outdated information are your own responsibility.

Club My supports a variety of safe and trusted payment methods for the convenience of Malaysia members, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay and Boost. All deposits are processed in real time and credited to your account within seconds.

• The minimum deposit is RM10 for each transaction
• All deposits must be made using a payment method registered in your own name
• Using third-party accounts for deposits is strictly prohibited
• Club My does not charge any additional fees for deposits — however, your bank or e-wallet provider may apply their own charges
• All deposit transactions are final and cannot be reversed once processed
• Club My reserves the right to request additional verification for deposits exceeding certain limits

In exceptional circumstances such as technical disruptions or payment processing issues, please contact our customer support team via Live Chat and we will assist in resolving the matter as quickly as possible.

Club My processes withdrawals quickly and transparently. Your wins are entirely yours, and we are committed to ensuring the withdrawal process runs smoothly without any unnecessary delays.

• Minimum withdrawal is RM30 for each request
• Standard processing time is between 5 to 15 minutes for standard withdrawals
• Withdrawals must be made to a bank account or e-wallet registered in your own name
• Club My reserves the right to require full KYC verification before approving your first withdrawal
• Any winnings obtained through fraud, system exploitation, or bonus abuse will be forfeited
• Withdrawal requests requiring further review may take up to 24 hours on business days

To ensure a smooth withdrawal process, please make sure your account has completed full verification and all payment details are accurate before submitting a withdrawal request. Visit the Withdrawal for more information.

Club My offers a wide range of attractive bonuses and promotions for new and loyal members. All bonuses are subject to wagering requirements (rollover) as stated in their respective terms and must be fulfilled before any withdrawal can be made.

• Every promotion has a set expiry date — unused bonuses will be automatically withdrawn once the period lapses
• The welcome bonus can only be claimed one time only for each new member
• Using multiple accounts to claim bonuses repeatedly is considered fraud and will result in all associated accounts being closed
• Club My reserves the right to modify, suspend or terminate any promotion at any time
• Any attempt to exploit the bonus system through improper betting techniques may result in bonus cancellation and account closure
• Bonuses cannot be transferred between accounts or exchanged directly for cash

All games available on club my — including live sports, online casino, slots, fish shooting, table games, and e-sports — are operated using certified random number generator (RNG) technology, independently audited by third parties. Every game outcome is genuinely random and cannot be influenced by any party.

• Each game has its own rules and return-to-player (RTP) rate, which can be reviewed in the respective game information section
• Confirmed wagers are final and cannot be reversed
• Club My reserves the right to void or invalidate any bet placed as a result of technical errors, mispriced odds or other exceptional circumstances
• Using automated software, bots, or any external assistance tools during gameplay is prohibited
• Any form of collusion between players to manipulate the game system will result in account closure and forfeiture of winnings
• The final decision on any game dispute rests with the club my management team

For more information on fish shooting games, live sports, and betting, visit our dedicated page at Fish Shooting, Sports and Wagering.

You are solely responsible for maintaining the confidentiality of your password and account login details. Club My will not be held liable for any loss resulting from unauthorized access to your account due to your own negligence.

• Never share your password or login details with anyone, including family members
• Use a strong password — at least 8 characters combining uppercase letters, lowercase letters, numbers and symbols
• Enable two-factor authentication (2FA) where available for added protection
• Always log out completely after playing, especially on shared devices
• Notify us immediately if you suspect your account has been accessed without authorization
• Club My will never contact you to request your password or sensitive information via email or message

Club My reserves the right to suspend or close any account without prior notice in the event of a breach of these Terms and Conditions. Situations that may result in such action include:

• Providing false or misleading information during registration or the KYC process
• Registering multiple accounts to exploit bonuses or game systems
• Engaging in fraudulent activity, money laundering, or any other illegal activity
• Using bot software, automation, or any unauthorized tools
• Colluding with other players to cheat the system or manipulate game outcomes
• Threats, harassment or disrespectful conduct toward staff or other players

If your account is closed due to a violation, all remaining balances and pending winnings may be forfeited depending on the severity of the breach. You retain the right to close your own account at any time by contacting our support team.

Club My takes your privacy and personal data security very seriously. All information you provide to us will be used solely for account operations, identity verification, payment processing and service communications.

• Your personal information will not be sold, rented, or shared with third parties without your consent, except as required by law
• All data is stored on secure servers with full encryption
• You have the right to request a copy of the personal data we hold about you
• You have the right to request correction of any inaccurate information held in our records
• Cookies are used to enhance the user experience and support platform analytics

For full details on how we handle your data, please refer to Privacy Policy which forms part of this agreement.

Club My provides this platform on an "as is" basis. While we strive to keep the platform running uninterrupted 24 hours a day, 7 days a week, we cannot guarantee that the service will always be free from technical errors or disruptions.

• Club My is not liable for any losses arising from technical disruptions beyond our control
• We are not responsible for internet connectivity or device issues experienced by members
• Completed game results cannot be disputed on grounds of technical issues after the session has ended
• Club My is not liable for any indirect losses, loss of profits or other consequential losses
• Club my's maximum liability to any member under any circumstance is limited to the net deposit amount over the preceding three months

You acknowledge that wagering carries financial risk and that the decision to play is entirely at your own discretion and responsibility. Club My encourages all members to play responsibly. Learn more on the Responsible Gaming of ours.

Club My reserves the right to amend, update or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on our platform. Continued use of Club My services after any amendment constitutes your acceptance of the updated terms.

We will endeavour to notify members of significant changes via in-platform notifications or their registered email. However, it remains your responsibility to check this page periodically to stay informed of the latest applicable terms.

• These Terms and Conditions are governed by applicable laws and regulations
• Any dispute that cannot be resolved through negotiation will be referred to the appropriate authority
• If any provision in these Terms is found to be invalid or unenforceable, all remaining provisions will continue to be in full effect
• Club my's failure to enforce any right under these Terms does not constitute a waiver of that right